Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is the meat packaged for shipping?
All orders are vacuum-sealed for freshness and packed in insulated shipping boxes with food-grade dry ice or gel packs to ensure they remain at a safe, refrigerated temperature during transit.
Where do you source your meat from?
We partner exclusively with sustainable, family-owned farms that prioritize ethical raising practices, ensuring our beef is grass-fed and our poultry is free-range and hormone-free.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress until it reaches your doorstep.
What is your policy on returns or refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer subscription boxes?
Absolutely. You can choose from our curated monthly meat boxes or build your own, saving 10% on every order when you subscribe to a recurring delivery schedule.
How long can I store the meat in my freezer?
Our vacuum-sealed products can be safely stored in the freezer for 6 to 12 months without losing quality, though we recommend consuming them within 3 months for the best flavor profile.