Returns & Exchanges
Due to the perishable nature of our premium cuts, we offer a 100% freshness guarantee and will provide a full refund or replacement for any product that does not meet our quality standards upon delivery.
Inspect Your Order
Upon arrival, please immediately inspect your meat products for packaging integrity and temperature before placing them in cold storage.
Document Issues
If you notice any damage or quality concerns, take clear photographs of the product and the shipping label within 24 hours of receipt.
Contact Support
Email our Butchery Support team with your order number and photos to initiate a claim for a refund or a fresh replacement shipment.
Safe Disposal
Once your claim is processed, you do not need to ship the perishable items back to us; please dispose of the product safely according to local guidelines.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing